• All Order will deliver within 2 Working days (KL/Selangor), FREE Delivery will be apply when purchase over RM250

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Refund & Exchange Policy

Our Refund & Exchange Policy is only applicable for our website (www.guozilla.com.my) orders only, and valid for 7 days from the day you receive your order. No request shall be entertained after the stipulated period or for items purchased through a third-party platform.

  1. Customer may only apply for the refund / exchange of the item in the following circumstances:
    • The item has not been received by Customer;
    • The item was defective and/or damaged on delivery;
    • The item delivered does not match the product specification (e.g. wrong size, wrong quantity etc.) 
  2. Customer must provide receipt or proof of purchase, (photo) evidence that the item is faulty or missing via email to hello@guozilla.com.my.
  3. The refund will be credited to the account that you have used to make the online purchase (credit / debit card or bank account).
  4. An exchange will be processed upon the receipt of your item in its original packaging (please visit our physical store here). 
  5. In the event that an item for exchange is not available in stock, we reserve the right to exchange it with item of equivalent value.
  6. We reserve the complete right to refuse any request for refund / exchange if we have reasonable ground to believe that the goods sent is in good condition.

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